Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) let you set aside pre-tax dollars to pay for eligible health-related expenses. If you're unsure whether you have one, we recommend checking with your employer or insurance provider.
Because HSA/FSA funds are not taxed, you can save up to 30% on eligible health purchases—depending on your income tax rate. Instead of paying taxes and then buying a product, you're using tax-free money, giving you more value for your dollar.
HSA: Up to $4,150 for individuals / $8,300 for families(plus $1,000 more if you're 55 or older). FSA: Up to $3,200(plus up to $500 in employer contributions)
Yes, if you see Truemed listed at checkout, simply select it and pay with your HSA or FSA card. If your card is declined, you can still pay with a regular card and submit for reimbursement later.
Make sure you're checking out as a guest and not signed in with Shop Pay. Truemed only works in guest checkout mode.
Some cards don’t work with all merchants. If your HSA/FSA card is declined:. Check that you selected Truemed – Pay with HSA/FSA at checkout. If it still doesn’t work, complete your purchase with another card and submit for reimbursement through your
A Letter of Medical Necessity (LMN) is issued after a short health survey and confirms that your purchase is for a qualified medical reason. It satisfies IRS requirements and makes your purchase reimbursable through HSA/FSA. Exercise equipment, welln
Most LMNs are issued within 2–5 hours. If it takes longer, please check your spam folder or contact [email protected] for help.
No, there’s no cost to you when shopping with a Truemed partner like us.
Yes. You can use whatever balance is available and reimburse part of your purchase. For example, if your order is $100 and you have $60 in your HSA/FSA, you can claim reimbursement for that $60.
You’ll need an HSA or FSA to use Truemed. If you’re eligible, we recommend checking with your employer during open enrollment about setting one up.
Unfortunately, Truemed is currently available only to customers in the United States.
If you’ve already received a Letter of Medical Necessity for a specific product, you don’t need to take the survey again unless the letter has expired. LMNs are typically valid for 12 months.
If you paid with a regular credit card (instead of an HSA/FSA card), Truemed will email you the necessary documentation. Submit the receipt and LMN to your HSA/FSA provider to be reimbursed.
Don’t worry Truemed can often help resolve it. Reach out to [email protected], and they’ll work with you to get your claim processed correctly.