Checking Out with Truemed

FAQs

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Tread Lyft

 Wheelchair Mobility

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HSA/FSA & Payment Support

Will My Wheelchair Fit the TreadLyft Assist+?

Where can I download the user manual for the Assist+?

How Much Space Do I Need to Use the Assist+ on Stairs?

The Assist+ FAQs

Wheelchair Mobility & Caregiving

Frequently Asked Questions

What payment options are available?

I didn't receive an order confirmation email after checking out. What happened?

What should I do if I forgot to apply my discount code at checkout?

What happens if there’s an error with my payment method or I need to change it after placing an order?

Checkout

Can I use multiple discount codes?

Where do I enter my discount code or gift card?

Discounts & Gift Cards

Payment

How long will it take for me to receive my order?

How do I make changes to my shipment?

Do you ship internationally?

What should I do if items are missing from my order?

How can I update my shipping address before my order has shipped?

Shipping Status & FAQ

Do you offer free shipping?

How much does shipping cost?Updated 10 months ago

Cost Of Shipping

Shipping

What does checking out with Truemed look like?

How do I save money by using Truemed?

Why don’t I see the Truemed option at checkout?

Why was my HSA/FSA card declined?

What if I get an MCC code error?

Why is there no 30% discount showing at checkout?

What are HSA and FSA accounts?

How does using my HSA/FSA account save me money?

How much can I contribute each year?

Can I use my HSA/FSA card at checkout?

What if Truemed doesn’t show up as a payment option?

What if my HSA/FSA card doesn’t work?

What is a Letter of Medical Necessity (LMN)?

How long does it take to receive my LMN?

Are there any fees to use Truemed?

Can I still use Truemed if I don’t have enough HSA/FSA funds?

What if I don’t have an HSA/FSA account?

Can I use Truemed if I live outside the U.S.?

I’ve already taken the health survey. Do I need to do it again?

How do I submit for reimbursement?

What if my reimbursement is denied?

How long does delivery take?

Do you ship worldwide?

Do you offer refunds or exchanges?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

What’s your return policy?

What is your shipping policy?