Frequently Asked Questions
Answers to your FAQs including product, warranty claims, and more.
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Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:. Russia. Belarus. Ukraine. Iran. North Korea. Syria. Cuba. Venezuela. Afghanistan. Iraq. Sudan
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 10 - 15 business days.
Do you offer free shipping?
We offer fast and free shipping for orders over $500 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
What is your shipping policy?
At TreadLyft, we take pride in delivering powerful stair mobility solutions safely and efficiently to customers across the U.S. and beyond. Free shipping nationwide on all U.S. orders. We ship using trusted carriers like UPS, FedEx, and regional part
What if my package gets lost or arrives damaged?
At TreadLyft, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant detail
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
What’s your return policy?
We understand — purchasing mobility equipment is a big decision. At TreadLyft, we’re here to support you before, during, and after your order. If your product isn’t the right fit, we’ll help make it right. If your order doesn’t work out, you can retu
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 of days days of purchase. please refer to our our return and refund policy page.To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging in