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Checking Out with Truemed

What does checking out with Truemed look like?

After you’ve added an eligible item to your cart, head to checkout. You’ll see “Truemed – Pay with HSA/FSA” as a payment option. Once selected, you’ll be redirected to:. Fill out a short clinical intake form, and then. Enter your payment details. Thi

How do I save money by using Truemed?

The savings come from using pre-tax dollars in your HSA/FSA account. That means you don’t pay income tax on the amount used essentially saving you up to 30%, depending on your tax bracket.

Why don’t I see the Truemed option at checkout?

To use Truemed, you’ll need to checkout as a guest. If you’re signed in to Shop Pay, the option won’t appear. Quick tip:Make sure you are not logged in with Shop Pay. Instead, choose guest checkout and select "Truemed – Pay with HSA/FSA" as your paym

Why was my HSA/FSA card declined?

Some HSA/FSA cards only work with specific types of merchant accounts. If your card is declined at checkout, don’t worry—you still have options:. Try again using the Truemed payment option, not the regular card section. If it still doesn’t work, you

What if I get an MCC code error?

If you see an error about MCC codes or merchant classification during checkout, it likely means your HSA/FSA card was entered in the standard credit card section. To fix this:. Be sure to select “Truemed – Pay with HSA/FSA” at checkout. If needed, us

Why is there no 30% discount showing at checkout?

Good question! The 30% “discount” isn’t applied like a coupon. It reflects the tax-free savings you get by using HSA/FSA funds. The actual price stays the same but the savings come when you use pre-tax dollars, reducing your out-of-pocket cost.