What’s your return policy?Updated 10 days ago

We understand — purchasing mobility equipment is a big decision. At TreadLyft, we’re here to support you before, during, and after your order. If your product isn’t the right fit, we’ll help make it right.

Try It Risk-Free: 7-Day Full Refund

If your order doesn’t work out, you can return it within 7 days of delivery for a full refund — no restocking fees, no hassle.

To qualify:

• The item must be in unused, like-new condition
• Must include all original packaging, accessories, and manuals
• Must be shipped by Day 8 after delivery

Note: Return shipping is the buyer’s responsibility. You can ship it yourself, or request a prepaid return label — we’ll deduct the label cost from your refund.

Extended Returns: Days 8–30

Still deciding? No problem — we accept returns up to 30 days after delivery. A 15% restocking fee applies.

Eligibility:

• Item must be unused and undamaged
• Must be in original packaging with all components included
• Must be shipped by Day 30

Return shipping remains the responsibility of the buyer.

Important Notes

• Double-check your shipping address at checkout. TreadLyft is not responsible for delivery issues or delays caused by incorrect information.
• Refused or undeliverable orders may be subject to both shipping charges and restocking fees.
• Returns must include all original packaging. Items missing boxes or parts may not be accepted, or may incur additional fees.
• Final Sale Items: For safety reasons, we cannot accept returns on refurbished products, batteries, or chargers.

How to Start a Return

1. Contact Us: Email our team at [email protected] to request a return.
2. Get Approved: We'll issue your Return Authorization and provide packing/shipping instructions.
3. Ship It: Use any trackable carrier, or ask for a prepaid return label (cost deducted from refund).
4. Get Refunded: Once inspected, we’ll issue your refund within 3–5 business days.

Our Promise

At TreadLyft, we stand behind the quality of our products — and we stand beside our customers. If your order isn’t working out, reach out to [email protected]. We’re here to help, with real support and clear solutions.